FAQs

• Yes, you can. To make the process smoother, please place your order via phone, email, or online and allow 2–3 hours lead time.
• New South Wales:
  • Same-day pick-up available if order is placed before 12 PM.
  • Orders placed after 12 PM → pick-up next business day.
• Victoria & Queensland: Pick-up available 2–3 hours after order placement.
• Payment: Must be made prior to pick-up.

• Yes, but our online account (Storefront) is for registered customers only.
• Please visit the “Becoming a Customer” page to register.

We prefer cashless transactions. Accepted methods:

• Bank transfer
• Debit card (0% surcharge)
• Credit card (1.1% surcharge)
• American Express (2.15% surcharge)

• Metro Delivery minimum: $300.
• Regional Areas: Please check with our team

• Hong Australia Corporation (HAC): 5PM
• JLS Food and Bakery Supplies: 12PM
• SCS Southern Cross Supplies: 12PM
• Merchant Australia: 5PM
• Garboro Foods: 5PM
• Please visit the “Becoming a Customer” page to register.

We deliver 5 days a week, Monday to Friday and are closed during public holidays.

For delivery coverage

• New South Wales: Sydney Metro, North Coast to South Coast, and up to Canberra.
• Victoria & Queensland: Delivery available (details vary by area).

Please check with our team regarding the scheduled delivery day of the week for your area.

Unfortunately, due to street restrictions, we do not deliver to home addresses.

• Rosebery, NSW branch: Yes, open for public and walk-in customers.
• Other branches: Operate as closed warehouses. Orders must be placed in advance; no walk-ins or roaming allowed.

Hong Australia Corporation is a member of countrywide and the inseason reward programs has over 2000 participating products that will earn you reward points. The program runs year long and you award points can be redeemed at anytime.

To check your point balance and to view the full range or any enquires, please visit inseason reward website https://www.whatsinseason.com.au/